At Hastha Katha, we are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully to understand your options.

Custom Size Products

Products that are customized or made-to-order according to your specific size requirements are crafted with special care and attention to detail. Due to the personalized nature of these items, we regret to inform you that custom size products are non-returnable and non-refundable. We strongly recommend double-checking your measurements before placing a custom size order to ensure a perfect fit.

Non-Custom Size Products

For all non-custom size products, we offer a 10-day return policy. If for any reason you are not completely satisfied with your purchase, you may return the item within 10 days from the date of delivery for a refund or exchange.

To be eligible for a return, the item must be

• Unused, in the same condition as received
• In its original packaging with all tags intact
• Accompanied by the original receipt or proof of purchase

How to Initiate a Return

Contact Us

Please email our customer service team at contact@hasthakatha.com within 10 days of receiving your order, stating your order number and the reason for the return.

Return Confirmation

Our team will review your request and provide you with instructions on how to return the item, including the return address.

Return Shipment

Pack the item securely, preferably in the original packaging, and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.

Refund Process

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 working days, depending on your payment provider's policies.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Exchanges

If you need to exchange a non-custom size item for a different size or color, please follow the same process as a return. Once we receive the returned item and approve the exchange, we will ship the new item to you promptly.

Contact Us

If you have any questions about our return and refund policy, please contact us at contact@hasthakatha.com. Our dedicated customer service team is here to assist you and ensure your shopping experience with Hastha Katha is enjoyable and hassle-free.